Note: Normally, full payment is required prior to shipment of any products. Quotes are free! We do custom fabrication. If you need anything special, just let us know, we may be able to help..
Freight Damage: It sometimes happens. If you recorded the damage on the delivery receipt, at the time of delivery, fax a copy of that receipt to us and we will provide replacement products and file a damage claim with the carrier.
If you didn't record the damage on the delivery receipt, at the time of delivery, then you may have to file a claim with the freight company, and we can provide replacement products if pre-paid.
Moral: Always note any damage at the time of delivery. Make sure your receiving department personel know how to propery receive a shipment, and respond to damaged shipments on the Billof Lading (BOL), and contact us for help. Do not let any truck driver talk you into anything less than a full acknowledgement of the damage. And make sure the damage is written on the delivery receipt, in full view of that driver. The driver needs to sign next to your signature. Doing this right will save alot of headaches later
Refunds are available for popular sized panels such as 48"x72", panels as long as product is returned in original good condition within 30 days of being received. Custom or unusual sizes, and Supersize panel sales are usually final. We do not cover or refund shipping charges. If your order is cancelled prior to shipment, there will be a 50% restocking fee. Manufacturing panels takes labor and raw materials and is expensive for us. Please be certain and committed prior to ordering.